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For Members

Vault Members Matter:
Get the Most Out of Your Benefit Plan

// Welcome Valued Members

This page is your guide for all things healthcare benefits. Dive in and discover everything you need to optimize your healthcare journey.


When it comes to health benefits, Vault members want seamless support, clear communication, and personalized assistance. They desire transparency in coverage details and easy access to benefits information. Above all, members value reliability and the ability to address their needs promptly while demonstrating genuine care for their well-being.

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// Vault Member Portal

Complete Transparency is One Click Away

Experience clarity like never before with Vault's Member Portal. Gain instant access to transparent insights into your health journey. At Vault, you are in control of your healthcare experience.

  • View Benefit Plan Document and Summary of Benefits Coverage.

  • Review the Explanation of Benefits (EOB).

  • Inspect claims, claim details, and claim history.

  • Download, print, or request ID cards.

  • Check Your charges, copays, coinsurance, allowable, etc.

  • Search for contracted or in-network providers.

// Mobile App

Your Ultimate Companion in Unlocking the Full Potential of Your Health Plan

With Benefits Hero, you have a powerful ally that transforms the often-complex world of benefits into a personalized, user-friendly experience. It goes beyond mere guidance; it's your partner in navigating the intricacies of your health plan, benefits, prescriptions, claims, telemedicine, ID cards, and more!


So, buckle up and let Benefits Hero lead the way to a world where your benefits work harder for you, elevating your overall wellbeing.

// Telemedicine

Easier. Faster. Better. Virtual Care for the Entire Family

All Vault Health Plans have telemedicine built-in, to save members even more. Through our partnership with Clever Health, members now have access to board-certified, licensed medical doctors 24/7, 365 days a year. Eliminate unnecessary ER, urgent care visits, and visits for common treatments (cold, flu, UTIs, allergies, etc.). Over 97% report feeling better following a call to Clever Health!

Virtual Care

Primary Care

Mental Health & Counseling

Discounts on Prescriptions


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// Member Education


Effective member education is crucial for healthcare literacy, proactive health management, and fostering positive relationships between Vault and members. We aim to deliver engaging, informative content through various platforms, including email and through your employer, empowering you to make informed decisions for your family. Upon signing up, you'll receive a Welcome Packet to kickstart your journey with Vault.

Email Marketing

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Informational Sheets/Forms


Social Media

  • Linkedin
  • Instagram
  • Facebook
  • Twitter




"Choosing Vault Health Plans was the best decision I made for my family. Their plans are flexible and fit my needs. Their support staff is friendly and knowledgeable. With Vault, I feel confident and well-cared for every step of the way."
// Customer Service & Support

Here every step of the way.

We're delighted that you're interested in reaching out. Whether you have questions, feedback, or inquiries, we're here to assist you in any way we can. We value open communication and are committed to providing exceptional service. Your satisfaction is our top priority, and we look forward to assisting you soon!


Corporate Headquarters

501 S. Towanda Barnes Rd.
Suite 3

Bloomington, IL 61705

Call Center Hours

Monday - Friday
8:00am - 5:00pm CST

Saturday & Sunday - Closed

Ready to schedule your free consultation? Simply click the button to get started!

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